FAQ - Frequently Asked Questions
Welcome to our FAQ page, where we answer your most pressing questions about.
At Budget Cleaning & Housekeeping Svcs, we understand that inviting cleaners into your home or workplace comes with many questions.
Below are answers to the most common and frequently asked questions about our cleaning services in Singapore, so you can book with confidence and peace of mind.
The Ultimate Housekeeping FAQ: Guaranteed Pristine Results
Are you a Singapore-based company?
Yes. Budget Cleaning & Housekeeping Svcs is a homegrown Singapore cleaning company with over 18 years of experience, serving customers islandwide.
What makes Budget Cleaning different from other cleaning services in Singapore?
At Budget Cleaning, we combine 18 years of service excellence with a genuine passion for what we do. We are a homegrown Singapore company dedicated to our motto, “Services with your Budget & Satisfaction in Mind.”
This means we provide top-quality, reliable cleaning without hidden costs. Our founder is personally invested in the community, which fosters a culture of compassion and care in our service.
How long has Budget Cleaning & Housekeeping been in business?
Since 2007, we have been dedicated to providing reliable, high-quality cleaning that fits your budget and schedule.
With over 19 years of experience since 2007, Budget Cleaning & Housekeeping is a top-rated, NEA-licensed provider. We specialize in affordable, high-quality residential and commercial cleaning, known for our “Founder’s Promise” of reliability and our eco-friendly, pet-safe and friendly approach.
What types of properties do you clean?
We offer a wide range of cleaning solutions for both residential and commercial clients. Whether you need help with a HDB, apartment, Home Office, office, or commercial space, our trusted team can tailor our services to meet your specific needs.
What cleaning services do you offer?
We provide residential and commercial cleaning services in Singapore, including:
1. Ad hoc / Express cleaning
2. Regular home &
3. Office (SME) Regular cleaning
4. CNY & Festive Spring Cleaning
5. Pre/Post Moving Cleaning
6. Post Renovation Cleaning
7. Upholstery & Mattress Cleaning
Are you a licensed cleaning company in Singapore?
Yes. Budget Cleaning & Housekeeping Svcs is a licensed cleaning company in Singapore. We follow industry standards and regulations, and our team is trained to deliver safe, professional, and reliable cleaning services.
Do you provide ad hoc cleaning without a contract?
Yes. We offer no-contract ad hoc cleaning, ideal for one-time cleanups, emergencies, or busy irregular schedules.
Are your cleaners trained and legal?
Absolutely. Your safety and peace of mind are our priorities. We are a licensed NEA (National Environment Agency) cleaning company, and all our cleaners are WDA (Workforce Development Agency) trained.
This ensures they meet the highest industry standards for hygiene, safety, and professionalism. You can trust our team to be reliable, punctual, and skilled.
Do you use eco-friendly products?
Yes, we are deeply committed to a cleaner planet. We love using plant-based, non-toxic cleaning products and methods that are safe for your family, children, and pets.
Our protocols are environmentally conscious, allowing you to maintain a healthy living space while minimizing your ecological footprint.
Do I need to provide cleaning tools and detergents?
We kindly ask clients to provide their own basic cleaning supplies and preferred detergents. True to our name, Budget Cleaning & Housekeeping, this approach allows us to directly cut costs for our customers.
By using your own supplies, you not only save on service surcharges but also ensure your preferred brands are used, preventing any cross-contamination between homes.
Need help? If you are unable to provide your own supplies, we are most pleased to provide our comprehensive cleaning kit for your home or office for a small fee.
Regular Office Cleaning FAQ
What experience do you have in commercial cleaning?
With 18 years of service excellence, we have extensive experience managing the unique cleaning needs of commercial spaces. From small offices to larger premises, our NEA-licensed, WDA-trained team and bizSAFE Level 2 certification ensures your workspace meets the highest standards of hygiene and safety regulations.
What is included in office cleaning?
Office cleaning may include:
Vacuuming and mopping of floors
Dusting of desks, shelves, and common areas
Cleaning of meeting rooms
Pantry and washroom cleaning
Emptying of trash bins
Cleaning scope can be customised based on your office needs.
My office is very small, and I don't need a full-time cleaner. Can you handle office cleaning for my business in Singapore?
Absolutely. We specialize in providing flexible cleaning solutions for businesses of all sizes, including small offices and startups. You don’t need a full-time contract. We offer customized cleaning schedules from once to thrice a week.
Our team is efficient and can work within your budget to ensure your workspace is clean, professional, and healthy for your team, all without locking you into a rigid, full-time plan.
Do you provide ad hoc cleaning without a contract?
Yes. We offer both regular scheduled office cleaning (daily, weekly, or monthly) and ad hoc office cleaning without long-term contracts.
Can office cleaning be done after office hours?
Yes. Office cleaning can be scheduled before office hours, after office hours, or on weekends, subject to availability.
Are there certain tasks your cleaners will not perform?
Yes. To maintain a high standard of Workplace Safety and Health (WSH), our cleaners strictly adhere to the following limitations:
Height Restrictions: For safety and insurance reasons, cleaners are only permitted to clean up to a maximum height of 1.5 meters (equivalent to a 3-step ladder). We strongly discourage the use of high ladders; for areas beyond a person’s reach, we kindly ask clients to provide extendable cleaning tools, such as telescopic squeegees or poles.
Heavy Lifting: To prevent personal injury and potential damage to your flooring (such as scratches), cleaners will not move heavy furniture, electrical appliances, or belongings weighing more than 15kg.
Dangerous Areas: Our team is prohibited from leaning over balconies, leaning out of high windows, or exposing themselves to potential falls. Consequently, we do not clean the exterior of windows or any unsheltered outdoor areas.
Hazardous Environments: We reserve the right not to enter or clean premises that are infested with pests.
Delicate or Specialized Items: Unless specifically released from liability by the client, cleaners are advised not to clean items of high monetary or sentimental value, such as antiques, electronic equipment, light fixtures, or religious/Fengshui items.
Harsh Chemicals: The use of bleach or strong bleaching agents is strictly discouraged and is performed only at the client’s own risk, as these can damage surfaces and pose health risks.
Can you provide a cleaning receipt for corporate tax and auditing purposes?
Yes, as a registered ACRA and NEA-licensed company, we provide official invoices and receipts for all office and commercial cleaning contracts.
Do you offer any perks for office clients?
We value long-term partnerships! Our regular office clients enjoy a free annual steam cleaning for office chairs to keep the workspace fresh and hygienic.
How can I book a cleaning service for my small office (SME) on a weekly basis?
Booking a recurring cleaning service for your SME with us is simple and transparent. Here is how our 3-step process works:
Receive a Custom Quotation: Contact us with your office size and specific requirements. We will provide a clear, competitive quotation tailored to your needs and budget.
Arrange a Viewing & Briefing: Once you accept the quote, we will arrange a convenient time to visit your office. This allows us to understand your space, show you exactly who will be cleaning, and brief the prospective cleaner on your specific priorities.
Cleaning Commences: After the briefing, your scheduled weekly cleanings will begin. You can expect a consistent, professional service from a trusted and familiar cleaner from that point forward.
Regular Home Cleaning FAQ
What does your standard home cleaning service include?
Our regular home cleaning is designed for maintenance and peace of mind. Our trusted team will focus on key areas like ironing, kitchens, bathrooms, and living spaces, tackling dirt and grime to leave your home sparkling. We focus on consistency and reliability, ensuring your sanctuary stays clean every visit.
Are there certain tasks your cleaners will not perform?
Yes. To maintain a high standard of workplace safety and health (WSH), our cleaners strictly adhere to the following limitations:
Height Restrictions: For safety and insurance reasons, cleaners are only permitted to clean up to a maximum height of 1.5 meters (equivalent to a 3-step ladder). We strongly discourage the use of high ladders; for areas beyond a person’s reach, we kindly ask clients to provide extendable cleaning tools, such as telescopic squeegees or poles.
Heavy Lifting: To prevent personal injury and potential damage to your flooring (such as scratches), cleaners will not move heavy furniture, electrical appliances, or belongings weighing more than 15kg.
Dangerous Areas: Our team is prohibited from leaning over balconies, leaning out of high windows, or exposing themselves to potential falls. Consequently, we do not clean the exterior of windows or any unsheltered outdoor areas.
Hazardous Environments: We reserve the right not to enter or clean premises that are infested with pests.
Delicate or Specialized Items: Unless specifically released from liability by the client, cleaners are advised not to clean items of high monetary or sentimental value, such as antiques, electronic equipment, light fixtures, or religious/Fengshui items.
Harsh Chemicals: The use of bleach or strong bleaching agents is strictly discouraged and is performed only at the client’s own risk, as these can damage surfaces and pose health risks.
Can you clean items of high monetary or sentimental value?
While we understand some items are precious, we advise clients to store away all valuables, including items of monetary or sentimental value (like antiques, heirlooms, etc). If you specifically request that the cleaner clean these items, you do so at your own risk. You will be responsible for any repair or replacement, even if the cleaner causes the damage.
Can I leave my home or office keys/access card with the cleaner?
Yes, you may choose to issue keys or access cards to our cleaners to allow access to your premises at your own risk. To ensure a smooth transition, we recommend the following:
Initial Familiarization: We encourage you to be present during at least the first session. This allows the cleaner to familiarize themselves with your home or office and ask any necessary questions regarding your specific needs.
Identification: Upon handing over your keys, you may request a copy of the cleaner’s NRIC for your records and peace of mind.
Security & Liability: While we take every precaution, the Company is not responsible for any loss or damage to property or persons. We strongly advise all clients to keep and lock away all valuables.
Strict Protocols: Our cleaners are strictly prohibited from duplicating any client keys. They are also bound by confidentiality agreements and are not allowed to divulge any information regarding your house keys or security systems to unauthorized persons.
How can I book a cleaning service for my home on a weekly basis?
Booking a recurring cleaning service for your home with us is simple and transparent. Here is how our 3-step process works:
Receive a Custom Quotation: Contact us with your office size and specific requirements. We will provide a clear, competitive quotation tailored to your needs and budget.
Arrange a Viewing & Briefing: Once you accept the quote, we will arrange a convenient time to visit your home. This allows us to understand your space, show you exactly who will be cleaning, and brief the prospective cleaner on your specific priorities.
Cleaning Commences: After the briefing, your scheduled weekly cleanings will begin. You can expect a consistent, professional service from a trusted and familiar cleaner from that point forward.
Moving and Post Reno Cleaning FAQ: Get a Perfect Handover
Do you offer move-out cleaning or special deep cleans?
Yes, we provide specialized cleaning for specific situations. Our move-out cleaning service is thorough and designed to help you get your security deposit back or prepare a home for new occupants.
Owners can also be assured that the apartment will be returned in a pristine condition, ready for the next tenant.
We also offer deep cleaning services to tackle areas that need extra attention, using our perfected techniques honed over 15 years.
How is Budget Cleaning's post-moving and post-renovation cleaning package different from other companies?
Great question! Here is what sets us apart:
Our service is built on a 18-year legacy and a 100% happy handover rate. Unlike standard cleaners, we offer:
We Treat Your Home Like Our Own: We don’t just clean; we care. Our goal is to guarantee a pristine condition for the next tenant or owner, ensuring a 100% happy handover.
Total Price Transparency: You get clear, upfront quotes with no hidden “add-on” fees for windows, fans, or grilles—everything is included in our agreed scope.
Deep Construction Dust Removal: We use a multi-pass approach to eliminate fine grit from tracks, ledges, and cabinet interiors.
Heavy-Duty Degreasing: We focus on stubborn grime in kitchens and bathrooms to ensure you pass landlord inspections and recover your security deposit.
Certified Safety: We are bizSAFE Level 2 certified. Our team follows strict risk management protocols to protect your new property and our workers.
Health-First: We prioritize the use of non-toxic agents, making your new space safe for pets and family immediately after cleaning.
I do not have any cleaning equipment or detergent. Can I purchase from you?
We do not sell cleaning products directly, but we have you covered! For a reasonable fee, we can supply all necessary tools, equipment, and detergent for your cleaning session. Just let us know what you need when booking, and we will bring everything along.
Do I need to be around during post-moving cleaning?
You do not need to stay for the entire duration, but we highly recommend being present for the start and the end of the session:
At the Start (Orientation): It is best to be there to brief the cleaner on your priorities, point out specific high-grime areas, and ensure they have access to water and electricity.
At the End (Joint Inspection): This is the most important part! We take pride in our 100% happy handover rate. To guarantee this, we require a joint walkthrough to ensure you are completely satisfied with the “pristine condition” of the home before the team leaves.
During the Session: You are welcome to leave your home or office keys/access card with our cleaner if you prefer not to stay. For your peace of mind, our bizSAFE Level 2 certified team follows strict professional and safety standards while working solo.
Pro-Tip: If you cannot be there at the end, we recommend appointing a trusted representative (like a housing agent) to perform the inspection so we can rectify any spots immediately for a smooth handover.
What scope of work is NOT covered in post-moving cleaning?
To keep things transparent, here is what our post-moving cleaning does not include:
Moving heavy furniture (above 15kg) or appliances
Cleaning while contractors/movers are present — we need the space to yourself
Packed or cluttered areas — cabinets and shelves must be emptied first
Bulky item disposal — check with your Town Council or condo management
Exterior windows or outdoor unsheltered areas
Pest-infested premises — for our team’s safety
Ingrained stains that cannot be removed with standard methods
High places without proper extendable tools provided
Valuables, antiques, or sentimental items — these are cleaned at your own risk
Use of bleach — our cleaners avoid it unless requested
Need something extra? Just ask — we can often arrange it for an agreed fee.
How can I book a post-moving or post-renovation cleaning service?
We’ve made our booking process simple and transparent to help reduce your moving stress. Follow these four easy steps:
Submit Your Request: Fill out our Service Request Form on our website or WhatsApp us with your property details (size, type, and preferred dates).
Receive a Quote: You will receive a non-obligation quote tailored specifically to your home’s requirements. We believe in total price transparency—no hidden “add-on” fees for windows or fans.
Schedule Your Session: Once you are happy with the quote, we will coordinate with you to fix a date and time that fits your moving schedule.
Payment & Confirmation: Secure your slot by making the required payment. Your booking is confirmed once we receive your confirmation.
CNY Spring Cleaning FAQ: The Expert Guide to a Pristine Home
What makes your CNY Spring Cleaning different from regular cleaning?
Our CNY Spring Cleaning is an intensive deep-clean service. Unlike regular maintenance, we focus on “reunion-ready” details: degreasing heavy-duty kitchen zones, descaling bathroom fixtures, and cleaning interior window frames and tracks. We ensure your home is spotless for the Lunar New Year.
How much does a 4-room HDB spring cleaning cost in Singapore?
While prices vary based on the condition of the home, Budget Cleaning & Housekeeping offers transparent, competitive rates. We provide no-obligation quotes via WhatsApp to ensure you get the best value for a professional, NEA-licensed deep clean without hidden festive surcharges.
How early should I book for Chinese New Year?
To secure your preferred date, we recommend booking 3–4 weeks in advance. Slots in the final two weeks before the Lunar New Year fill up very quickly!
Can I customize my spring cleaning session?
Yes! We understand every home is different. You can highlight priority areas—such as a heavy-use kitchen, a dusty balcony, or specific rooms—and we will tailor the session to your exact needs. Simply choose and indicate your specific requirements when communicating with us, and we will adjust our focus accordingly.
What scope of work is covered in CNY Spring Cleaning?
Our festive deep clean is designed to get your home “reunion-ready” by focusing on common areas, neglected items, and high-grime zones.
What do I need to get ready for CNY spring cleaning?
Preparing properly for your pre-CNY spring cleaning ensures our team can work efficiently and give you the best results. Here is a simple checklist to get ready:
1. Provide Cleaning Supplies: Extra cleaning detergents, replace faulty equipment etc
2. Pre-Cleaning Preparation: Declutter, Empty Storage
3. Safety & Security: Secure Valuables, keep children/pets/elderly out of the rooms being cleaned, ventilation