While the cleaning process is similar, each service is tailored to the property’s condition and purpose:

• •Move-in cleaning: Prepares your new home before you bring in furniture and personal belongings, ensuring all accessible areas are clean and hygienic.
• •Move-out cleaning: Helps restore the property to a clean condition before handing it over to the landlord, buyer, or new tenant.
• •Post-renovation cleaning: Focuses on removing fine construction dust, dirt, and light renovation residue left behind after renovation works have been completed.

If you’re unsure which service you need, our team will be happy to recommend the most suitable option based on your property’s condition.

The time required depends on several factors, including the property’s size, layout, condition, amount of dust or dirt, and whether any additional services are required.

*The above timings are estimates only. Actual cleaning duration may vary depending on the property’s condition, amount of renovation dust, accessibility, furnishings, and any additional services requested.

💡 Want to know what affects the duration? Visit our Knowledge Hub to read our detailed guide on How Long Does Move-In, Move-Out & Post-Renovation Cleaning Take?

For the best results, we recommend scheduling your cleaning only after all renovation works, touch-ups, and defect rectifications have been fully completed. Ideally, your property should have:

• ✓Renovation works completed
• ✓Water and electricity available
• ✓Empty cabinets and wardrobes (if interior cleaning is required)
• ✓No contractors working on-site during the cleaning appointment

For move-in cleaning, we also recommend booking before your furniture and household items are delivered, allowing our team unrestricted access to every room.

Preparing your home before our team arrives helps ensure a smoother cleaning process and allows us to achieve the best possible results.

👉 Check out our guide: Visit our Knowledge Hub to read Preparing Your Home Before Professional Cleaners Arrive.

Most of our clients prefer to purchase and provide their own cleaning supplies as it helps reduce the overall cleaning cost. This also allows you to keep the remaining products for future household maintenance.

If you’re unsure what to buy, don’t worry—we’ve put together a comprehensive checklist to make it effortless for you. Alternatively, if you prefer a completely hassle-free experience, we can supply a complete professional cleaning kit for your session at an additional cost.

💡 Planning to DIY or buy your own supplies? Check out our step-by-step guide and get our Move-In/Out & Post-Renovation Cleaning Supplies Helplist!

Our standard cleaning includes the removal of loose dust, dirt, and light surface residue.

However, hardened paint splatters, cement residue, grout haze, silicone, adhesives, and other leftover construction materials are considered restoration work rather than standard cleaning. These tasks require specialized tools, specific chemical treatments, and extra labor, and will be assessed and quoted separately before work begins.

Our team performs a highly thorough cleaning to remove fine construction dust from all accessible surfaces, floors, cabinets, windows, fixtures, and fittings.

However, extremely fine renovation dust may continue to settle for several days after our session if it remains trapped inside air-conditioning units, false ceilings, ventilation ducts, concealed carpentry, or other inaccessible areas. This is a normal characteristic of post-renovation environments and does not mean the cleaning was incomplete.

Yes, you are more than welcome to remain in the property while our team carries out the cleaning.

However, to ensure everyone’s safety and allow our cleaners to work efficiently, we recommend minimizing movement between work areas during the cleaning process. Whenever possible, scheduling the cleaning before your furniture moves in will deliver the absolute best results.

We strongly recommend scheduling professional cleaning only after all renovation and touch-up works have been fully completed.

If contractors return after our service to carry out repairs, installations, or final touch-up works, fresh dust, debris, and residue will likely be generated. Any subsequent touch-up cleaning required will be treated and quoted as a separate, subsequent service.

Our highly experienced cleaners use professional-grade methods and carefully selected cleaning products to achieve the best possible finish.

However, some stubborn stains, paint marks, cement residue, grout haze, mineral/calcium deposits, discoloration, scratches, material aging, or wear and tear may not be completely removable through cleaning alone. Success depends on the stain type, how long it has been sitting, and the surface material. While we always make every reasonable effort, cleaning improves appearance and hygiene but cannot reverse physical surface damage or pre-existing defects.

💡 Handing over a rental property? Disputes over what counts as “clean” versus “fair wear and tear” are incredibly common. Read CNA Luxury’s guide on Fair Wear & Tear Disputes: What Tenants & Landlords Can Do to protect your security deposit.